Shipping Conditions
Note: For customers outside the euro area, billing is based on the current exchange rate applied by the payment provider.
SHIPPING
Orders are dispatched every Tuesday and Friday.
Public holidays are excluded.
Shipping Costs
Germany:
Shipping cost: €4.90
Note: Local pickup is unfortunately not possible, as there is no physical retail store.
European Union (EU):
Shipping cost: €12.90
International (e.g. Switzerland, United Kingdom):
Shipping cost: €16.90
Notice for Customers Outside the EU
Please note that, depending on the regulations of your country, import VAT and customs duties may apply.
These costs are to be borne by the customer.
Delivery Address
Please ensure that the delivery address provided is correct and complete.
If a parcel is returned to the seller due to an incorrect or incomplete address, additional shipping costs will apply for reshipment:
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€6.90 within Germany
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€19.90 within the EU
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€29.90 for international shipping
Shipping Service Provider
Shipping is carried out exclusively via DHL or DHL Kleinpaket, in each case including shipment tracking.
Shipping Confirmation
After completion of the purchase, the customer will receive an email confirming receipt of payment.
Once the order has been shipped, a further email will be sent containing the tracking number for shipment tracking.